Marketing
January 10, 2023
Hotel experiences, even in the high-end space, often resemble each other. Hospitality audits reveal how luxury is driven by soft skills and human value. Image credit: Sofitel Moorea
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","iv":"9de4133bc78ba6e8325457a628067300","s":"e2e9cf839c22be07"}
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